Customer Service Plan Essay

Customer attend to and commitment to our clients has been the driving force behind our brand. Wid reduce strive to get it upright first time, everytime.Incases where things dont come out right we believe our professional workers depart strive to correct the problem and our nodes capture the right to know what level of serve well they bay window expect from us on the whole the time even in these times when we fall mulct of the very high standards we have set ourselves. Through our Vision and complaint statement we make a commitment to our customers both internal and external. periodncy StatementPassionate about exceeding the gross revenue talk of our customers service expectations by providing the very best in professional, value engineered widgets through our ever suppuration nationwide team of professional, caring stave.Vision StatementTo be Australias matter one national provider of w fixing step widgets by empowering our staff to deliver our customers with the very best in quality, value and service.Our Product standardsOur growth is manuf runured in strict accordance with the Australian quality standards and likewise taking into account the use of which our customers pass on subject our product. Our internal policies and quality standards support the high quality standards set in our vision and perpetration statement.Our product specifications ar clearly presented in all our packaging materials and time-tested during the production process to ensure all tolerance limits are adhered to. Our important product is 12 mm black hole plugs which are make of plastic to cover ,conseal and decorate 12 mm diameter holes in cabinets,furniture,window frames,vinyl fences and elsewhere.Fits both 12mm diameter holes. These hole cover widgets practically work anyplace indoors and out .These are made from our factory with high touch on injection moldedplastic. These mint come from different sizes as pass by our customers. All our products have a s mall tolelance limit of +1% or -1%.Specifications.Our product range will have the following features. wringit will come in the range of black ,white or grey-hairedFits hole size 12mm or as requested by customerDiameter12 mmLength 6mmTop diameter15 mmMaterialPolypropylene.Tolelance limitplus or minus 1%Widgets outlines its description of its product in the policy and communicated to the customer to digest the customer to make any queries or complaints incase the product received its gain specification.PricingWidget ensures that its products are properly priced so that customers are able to afford the thoroughlys as well as profitability is maintained to allow the company invest in the quality and standards initiatives of the products. Widgets pricing is well panorama as we do in other sectors of the business like trade and branding, the price the customer sees on display is the price customers pay. There are no hidden costs. Our standard product 12 mm fits hole size will cost 12AUD /dozen and customers are requested to involve from the customer service team for prices of any changes requested to the standard product. economy of goodsWidgets aim to deliver all ordinations made either online or search to face within three mean solar days of the order be made.We aim to have a delivery process whichensures a reliable, secure and cost-effective service. If delays occur during deliveries and extra time whitethorn be required, customers will be finish offed urgently to alert them of the next delivery times or else they can call our Despatch department directly on 1300 880 370. One day forward to your delivery we will SMS all of the important delivery learning about your order to your mobile. If all the learning is correct you will yet need to text back OK. If there are any lucubrate that are not correct or you wish to change your delivery date enliven ring us on 1300 880 370. In order to offer our customers a better delivery service these terms and conditions sub any delivery and bracer conditions stated on your order form. toll & CONDITIONS1. It is important that someone is at the receaving end to receive delivery of your secure on the designated day. No specific time of delivery can be provided. A four hour time frame will be advised but cannot be guaranteed.2. A minimum delivery tip of $75 (outside the Metropolitan res publica) is payable separately to the Carrier in interchange or bank cheque. Delivery is free inside the Metropolitan area3. Cash or bank cheque must be employ to pay any balance of monies owing at time of delivery. ad hominem/Company cheques will NOT be beared. For your convenience we can accept credit cards in store 48 hours prior to delivery, surcharges may apply.4. formerly arrangement for a delivery day is confirmed, there will be a minimum re-delivery charge of $75 if no mortal is at the delivery address on the day of delivery or the delivery is cancelled by the customer on day of delivery.5. When receiving goods, please inspect thoroughly before signing Received in good order as any claims for scratches, marks, dents or other damages will not be accepted once signed.6. Failure to collect or take delivery of the goods beyond 21 days from the date of contact by our despatch department will result in the sales order being cancelled and all monies paid will be forfeited. 7. All original packing & wrapping will be left at the premises (delivery address).CUSTOMER PICK UPSCustomer collection of goods purchased from Widgets stores can also be stash away by the customer in any of our distribution centres.. The customer must contact the Delivery department prior to pick up on 1300 880 370 to make an appointment. Same day pickup is not available.Pickup times at Distribution CentersCustomersMonday to Thursday 1000am 1230pm & 130pm 300pmCarriersFriday ONLYOther Policies and ProceduresCustomer needfullyWidget believes that it is important that customers needs are regularly revi ewd to ensure that its products are inline with the changing times. Therefore time and again Widget carries out look into to identify these needs and implement changes identified. Widget uses the RATER model to identify its customers needs since customers when assessing what they want will consider the reliability, assurance, tangibles, empathy and responsiveness as they are being assisted. Using the RATER guide Widget will use the following techniques to contact customer needsInformal face to face discussions for its key customers telephone set interviews email surveysSuggestion boxesInternet surveys.All information gathered for customers is protect by the Privacy act 1988 including how the information is collected,used and disclosed,its accuracy and how securely it is kept and general rights to access that information. Widget has a dedicated Customer service research officer who is liable for ensuring that all customer data collected is securely kept and used forits intended purpose only.Complaints and feedbackIf you have a complaint or if there is anything we can help you with, please allow us know.Widget values feedback and appreciate the opportunity to follow up. Widget deals with all people from diversi background and does not discriminate anyone on the basis of age ,race,disability or sex. Our policy take into account the Age discrimination act 2004,Australian Human Rights Commission figure out 1986,Disability Discrimination ACT 1992,Racial discrimination Act 1975 and Sex Discrimination Act 1984.There are a number of ways you can contact us to lodge your complain and includes ourEmail at Widget123.gmail.com or phone at 08100300 or mail at Widget Australia,3/77 Manning street ,Bentley ,6102.Or you can also bear on with us via Twitter or facebookComplain resolution process and timeframesOnce we receive your complaints, we may ask you to provide supporting or supporting to aid us in investigations. This may include proof of identity, statutory dec laration, receipts and so on. We aim to resolve complaints within 5 workings days, however please note that some complaints may take yearlong to investigate especially matters to do with international orders.Managing records and data.Widgets collects alot of data of customers including physical addresses, names,date of brook and many more information. The Customer service research officer is responsible for keeping the data securely and is sorted by our secure information technology section. The Privacy Act 1988(the Act)governs the obligations and responsibilities of companies in relation to the solicitude of ex officio records. Under this Act, each company has an obligation to maintain official records in its custody in good order and condition. This obligation applies not only to the capture, storage, maintenance and disposal of physical records, but also to records in electronic format. Widget policy is governed by this act and all measures needful are taken to ensure that compliance is maintained.