Investigate their human resources, administration, finance and sales Essay

Marks and Spencers energize many variant store segments but also suck many different departments of their commerce, its utilitarian aras. I am going to look at and investigate their mankind resources, administration, finance and sales and marketing departments to then see how each contributes to the caterpillar tread of Marks and Spencers. mankind ResourcesThe gay resources department aims to melt erupt 5 major things, these being1. Recruiting, retentivity and dismissing employees. This is a major task for M& vitamin AS as they need the right type of employees for the c t bring out ensembleing to operate its best, also the employees sh either decide the businesses success present and future.Recruiting innovative employees could be hiring smart people from outside the business or promoting workers already working in the business. Many businesses such as M& angstrom unitS like recruiting from outside the business to bring new ideas and enthusiasm.M& angstrom unitS woul d want to keep entirely their existing employees as they would risk losing experienced and trained module, plus recruiting new workers and training them put forward prove to be expensive.Sometimes M&type AS would put one across to dismiss or sack employees, this whitethorn be due if an employee ceasenot carry out their job efficiently or effectively. Also many employees atomic form 18 dismissed or made redundant, as their jobs no longer exist, set up the f every in a particular product could lead to the bagging of many module.Read much Human Resource Management demonstrate2. Monitoring and providing wide-cut working conditions. Working conditions includes the cleanliness of a strike, the provision of relief aras, hours of work and holidays. Working conditions gain a great impact on how well a business operates and how well employees can carry out their work. They argon normally a subject for negotiation between shell out unions and human resources. M& inte rnational ampereS have an area for staff to relax and spend their breaks in. The whole store would be regularly cleaned either day for both the workers and customers.3. Training, developing and promoting employees. Human resources need their staff to be able to ensure that employees are able to do their jobs, they may stomach up training at M&S or by course at local colleges, planning jobs so that employees enjoy new experiences and develop new skills also promoting employees to more senior positions to give the business the skills and experience it needs.4. Negotiating with passel unions. The human resources department of M&S would have to discuss and agree pay and working conditions with employment unions or otherwise representatives of the workforce. This bring is called collective bargaining.5. Health and caoutchouc is an important duty for human resources, as it requires M&S to provide all employees with a secure risk free working environment.That is what the human resources subprogram of M&S had to ensure is carried out. Here are slightly typical job titles within an organisation such as M&S. avocation title descriptionHuman resources director decision making the overall staffing policies of Boots. Also he/she advise senior management. Setting the human resources budget. In charge of all human resource places in Boots.Human resources managerHe/she manages the human resources department and staff involved with industrial relations and trade union negotiations, also ensuring his/he staff is following(a) the policies of Boots.Recruitment ships incumbentResponsible for the taking on of staff and voice of staff, depending on their standard of work they offer to Boots and the customers of Boots.Training/staff outgrowth policemanHe/she are amenable for training and developing of their staff to bring or take them to a higher level.Personnel/staffing policemanKeeping staff records, monitoring staff welfare.Health and safety offic erHe/she makes sure all aspects of health and safety are in order for staff matters. Also they monitor accident and prevention. credential officerGeneral credential, trustworthy for all security staff.Human resources administrative assistantsadministrative work relating to the human resource function.FinanceNow I am going to look at the finance function of M&S. The finance department of a business manages the money for the business. The department controls the fiscal transactions of a business and help managers to plan for the future. The various activities of the finance department are1. Recording all the pecuniary matters of M&S as they are constantly spending money or receiving it from sales. It is vital that they keep all records of all the activities in order to, exercise whether the business is being winable, asses how much tax the business will have to pay and to help managers to make the right decisions.2. All businesses have to effect their accounts in order to summarise their financial affairs during a year, plcs are required to publish their results legally as they are a public company such as M&S. They have to do the following the balance sheet which states both what a businesses aims and its debts, profit and loss account- which records the profit or loss made during a extended period of time usually a year, the inland revenue have to confirm that M&S has paid the correct criterion of tax, suppliers are able to see whether business can pay its debts and finally shareholders can decide whether its worth investing in the business or not.3. M&S have to pay the wages of all their employees and it involves the finance department in a enumerate of ways. The business has to deduct income tax and national insurance from each employees pay, it may be required to operate a pension scheme for its more elderly employees and to make sure the correct amount of wages or salaries has been given out to employees.4. All businesses need some resources and capital to trade successfully. To purchase these resources businesses may need to raise large sums of money, known as capital, but not M&S as they are already fully developed and expanding across the globe. But nevertheless a business has 2 main sources of capital a loan raise by borrowing money from a bank or some other business and retained profits, if M&S has been very productive they may be able to invest in the business and fetch resources they may need.Some typical job business offices in the finance function in M&S would includeJobDescriptionFinancial directorGiving advice to senior managers on the overall financial policy of M&S. Overseeing the budget of M&S. In charge of all finance function in M&S.Financial ManagerManaging the finance function and staff. He/she also advises other members of staff with any financial queries.Chief AccountantHe/She ensures that final preparation of accounts M&S are in good and correct order.Management accountantHe/She produces continuous financial breeding to M&S.Credit ControllerAdvising on assign policies. qualification sure money owing to M&S kept in confidence.Credit control clerksHelps check accounts of new and existing customers accounts. He/She works below the Credit Controller but assist the credit controller. They also remind customers of overdue paymentsChief CashierHe/She is responsible for the receipt, safe keeping accounting and banking all money received from boots. paysheet AdministratorHe/She is in control of ensuring that all of M&S employees payroll and salary/wages section.Wages ClerksHe/She helps and assists the payroll administrator, in the production of wages ands salary details.AdministrationThe administration department provides important yield services to other departments in the business. Not all admin departments in all businesses are the same. In small businesses the admin department may take responsibility for human resources or finance , but in a large organisation such as M&S it is usually most likely to be specialised. The admin department makes considerable call of computers and IT as it is required for a lot of their jobs.There are as always many activities for the administration department they can be illogical down into 5 groups1. Clerical services are the main role of every admin department. The department may provide clerical services to all other departments within the business. These maybe word-processing, making telephone calls, booking accommodation for staff, sorting and delivering incoming mail and posting outgoing mail, organising meetings and keeping records of what takes place at these meetings, talking responsibly on behalf of the whole company and creating and keeping records of the company.2. All businesses require regular cleaning M&S is no exception as it is especially true as M&S have cafes, which require thorough cleanliness. Admin also organises the criminal maintenance of the building, they may decorate the inside and outside of the building if they wish.3. Health and safety is a big issue with all businesses. It includes providing safety clothing, warnings for workers, ensuring that at that place are no dangers around the workplace and providing regular medical checks for those working in risky environments.4. Security is an increasingly important issue for all businesses, security duties would include signing visitors in and out of premises, ensuring that unauthorised people are kept out by subprogram of patrols or even oblige dogs, protecting computer systems from hackers, patrolling to prevent shoplifting by employing guards in uniform.5. info technology is being more widely used by the minute, nearly all businesses use some form of IT nowadays. The admin department may use IT to make spreadsheet for financial data, a database of customers and employees, payroll systems to calculate employees wages and salaries, e mail for communicating interna l and external, web based systems, web sites for marketing goods etc.Typical job roles of the administration function would beJobDescriptionAdministration managerManaging the administration operations of M&S.Administration assistantAssists with administrative tasks in particular areas.Secretary of BootsA senior executive responsible for all the legal affairs of M&S.It managerManaging all IT requirements of M&S, including equipment maintenance and advising on future needs.Office manager/senior administratorResponsible for ensuring the administrating operations in particular office or department.Chief security officerHe/she is responsible for the security staff and advising on security requirements.SecurityResponsible for maintaining and monitoring security to the required standard.Reprographics supervisor (photo coping and printing)Ensuring all reprographics are done and to a high standard, as it reflects on Boots spirit from the quality of leaflets and formal letters etc. Pa / Secretarial staffThese staff are mainly there to providing secretarial and administrative support to senior members of staff andWord processing operator/Data remark clerk (worker)He/she type out letters and any other documents and also input data into a computer system.Maintenance of moduleHe/she is responsible for routine maintenance work, which may include depiction or decorating.Cleaning StaffCleaning of general office areas, facilities and equipment trade and salesmerchandising and sales involve businesses in many ways. market placeing is the process that helps all businesses to discover and meet the needs of customers. Doing market research, carrying it out in the local and wider community enables the business to discover1 guest reactions to existing products2 What new goods and services customers want3 Whether or not new products will prove to be popular4 The prices customers are prepared to pay for goods5 How satisfied customers already are with the serviceMarks an d Spencers therefore do the following discover customer needs through market research, advise customers of products through procession then achieve their sales. There are 2 types of research that can be carried out, Primary- gathering data for the 1st time by petition for views and opinions through questionnaires, interviews, surveys etc and Secondary research which is research that has already been done by someone else such as newspapers web site etc.The known marketing activity is promotion.1 Advertising on TV, radio, internet, billboards, newspapers etc2 Sales promotions, giving free samples like buy 1 get 1 free etc3 Public relations, attempting to influence the publics opinions of the business and its products through sponsorship, trade fairs the press and mediaBusinesses try to achieve their sales through a number of ways1 Selling products through shops2 Personal sell such as when sales reps encourage customers to buy their products3 net profit selling is an increasingly important sales method as it is ranch and growing biggerThe typical job roles you can expect areTypical job TitleJob RoleMarketing coachResponsible for over all marketing function and its aims and objectives.Sales conductorHe/She is responsible for the sales function.Sales ManagerHe/she is responsible for M&S entire sales staff and execution of sales targets usually within the UK.Export ManagerThis individual is responsible for agents and sales overseas.Advertising ManagerIn charge of advertising and publication successful advertising campaigns.Sales CoordinatorThis person is responsible for giving urgent information required by sales staffs that are travelling.Sales RepresentativesM&S sales staff who visit customers in UK and abroad.Market ResearchersThis team is relied upon to find out what customers want and whether or not there is a need for this new product.Order ClerksThis staffs are responsible to subscribe to and process sales orders.Telephone Sales staffAccept an d process telephone orders.